Refunds and Exchanges
Please note: All sales are final. All of our pieces are handmade, limited and several made to order. Due to this, we are unable to accommodate returns. Please take care in selecting your sizes and providing accurate measurements for custom pieces, as well as being certain about your purchase.
Returns, exchanges and Restocking fees. If an item listing offers a return option, it must be returned within 48 hours from the moment of confirmed pacage arrival. It must be sent back through a major carrier (FedEX, UPS, DHL). It must have no odor (body, home, pet, fabric refresher) and it must be in the original condition. If these standards are met, you will be issued an 80% refund. There are no exceptions beyond the 48 hour window. We do not accept returns on any bridal items.
All of our dresses are made-to-order in standard sizes, not custom-made to your measurements. The size chart reflects body measurements, not garment measurements, and may not reflect your usual size in ready to wear clothing. Please be aware that bridal sizing is often smaller than ready-to-wear sizing. Don’t be alarmed if the size your measurements indicated is not the size you normally buy off the rack. We do offer custom sizing for an extra fee.